FAQ - Frequently Asked Order Questions
- Can I purchase items not listed on your site?
- What is your shipping policy?
- Do you ship internationally?
- Where is BFO Buyfittingsonline.com located?
- Can I change my order once it's been placed?
- What is the standard shipping time & method?
- What if my order is oversized and needs to ship LTL freight?
- Can I place an order outside of your office hours?
- How do I download the BFO catalog(s)?
- What if I am Tax Exempt?
- Why is there a $40 order minimum on website orders?
- Do I need an account to order from you?
- When will my order be billed to my credit card?
- What Do I Do If I Receive Damaged Goods?
- My Order Has Been Flagged for A Fraud Check - What Does this Mean?
Can I purchase items not listed on your site?
Yes. If you need an item that isn't on our website, please contact us. We will most likely be able to find the item you're looking for.
Please note that we are only able to obtain items made by manufacturers that we currently carry. In some cases, the item has been discontinued and can be directly replaced by an item available on our site. Live chat with us or email us at email@example.com for pricing and availability information. We will provide a prompt response to your inquiry.
What is your shipping policy?
Our shipping policy states:
A $12.99 shipping fee is charged on orders totaling less than $99 before tax and shipped to one address within the continental United States. No shipping and handling is charged to customers for standard ground delivery on orders of $99 or more before tax. USPS is our primary parcel carrier and we use a variety of carriers for LTL shipments. Title and risk of loss pass to customer upon tender of shipment to carrier.
Shipping Policy Exceptions
Not all products qualify for the above Shipping Policy especially LTL freight orders. Fuel surcharges may be applied. BFO does not ship to PO Box addresses.
Expedited Shipping Rules
To expedite shipping, BFO must receive your order before 2pm (EST) Monday–Friday. Customer is responsible for additional fees to expedite orders when shipping. All expedited orders must weigh less than 150 lbs, and not contain any hazardous materials. Expedited orders only ship on business days; any orders placed on Saturdays/
Do you ship internationally?
Yes, we ship outside of the United States. We accept Paypal & credit card for all orders outside of the US. We reserve the right to request wire transfers for orders outside of the United States over $500.
Where is BFO BuyFittingsOnline.com Located?
BFO Buyfittingsonline.com is located in Depew, New York. We have several warehouses located throughout the United States for fastest shipping times. BFO BuyFittingsOnline is under it's parent company QMC Technologies, Inc.
Can I change my order once it's been placed?
Yes. Contact us as soon as possible after placing the order if you would like to make a change. We will then check to see if the order has already left our facility. If the order has already shipped out, you will have to wait until it is received, then return the merchandise that you wanted changed or place a new order for extra items. If the order has not yet shipped, we will be able to make any necessary changes.
What is the standard shipping method & time for my order?
We ship USPS standard 2 day delivery on most orders.
What if my order needs to ship LTL freight?
If your order is over-sized or requires LTL freight - we will reach out immediately to let you know. You may request we use your freight collect account or our team will shop for you to find the lowest shipping price & carrier. We will never charge your card for any unauthorized additional charges that may apply to your order
Can I place an order outside of your office hours?
Yes. Orders can be placed online 24 hours a day. Our customer service team is available by phone: Monday-Friday 8am–4:30pm EST
How do I download the BFO catalog(s)?
- Add the desired catalog(s) to your cart
- Click check-out and enter your customer information
- You will not need to enter any payment information unless you have items in your cart that are being purchased.
- You will not be charged for the catalog download.
- Submit your order.
- Check your email for the download link.
- You will now always be able to access your catalog download through your account panel
What if I am Tax Exempt?
If you have a valid government issued Tax Exempt form or Resale Certificate, we can add your tax-exempt form to your account to ensure you are not charged Sales Tax.
If you have already placed your order please contact our team and we will remove the tax once we have acquired your tax exempt form. If you would like to add your Tax Exempt form to your account before ordering, you can submit your form to us directly by emailing firstname.lastname@example.org
Please note: you will only be exempt for orders shipping within the state of your exemption and the shipping or billing address must exactly match that on your exemption form. If the tax-exempt form is received more than 30 days past the order date, we may not be able to credit the sales tax paid on an order, and you will need to request a refund from your State Department of Taxation and Finance.
Why is there a $40 order minimum on website orders?
In May of 2018 - our team faced two options. Raise the prices due to the increased costs of processing orders or require an order minimum online. Instead of raising prices on each item, we instilled a $40 dollar order minimum on all online purchases in an effort to keep many of the other benefits going and to continue offering you the best shopping experience. These benefits include FREE SHIPPING on ground orders over $99, running and current discounts and coupon codes as well as offering the lowest cost and real time shipping rates on all non-ground, LTL freight and expedited orders.
Can I Order from BFO without an account?
You do not need an account to order from us. You can order using guest checkout.
When Will My Order Be Billed to My Credit Card?
A. Items are billed to your credit card when they are shipped. In the rare occasion that some of your items ordered are not in stock, we will only bill you for the part of the order that we can ship. In these cases, you will see multiple charges as the items are shipped to you as soon as they arrive in our warehouse.
What Do I Do If I Receive Damaged Goods / Missing Goods?
A. We would rather this never happened, but if it does, call our Customer Service Department at 1-800-869-810 or email us at email@example.com. We will correct the situation by sending you a new item or processing a refund and we’ll give you all of the info you need to return the damaged item at our expense. Claims for discrepancies in shipment must be made within 7 days of receipt of merchandise or they will not be accepted.
My order has been flagged for fraud check, what does this mean?
A. Due to high volumes of fraudulent purchases on the internet, we want to make sure we are taking the steps to protect our customers as well as our company.
We use a company called Braintree, which reviews all orders that come through our system. If your order is flagged, it means some of the information on your order is suspicious, or that your profile matches that of a similar fraud order we've previously seen. In most cases, the system might flag your order if you are using a credit card that has a different billing address than your shipping address, or if the name on either is different than the billing details of your credit card. Our team hopes you can understand why we practice caution and double check that these order details are correct!
Our e-mail system and our fraud partner's system is encrypted, which means your information is safe when you send it to us.
To proceed with your order we do have to verify your information.
Please send us an email to firstname.lastname@example.org that includes one or both of these documents along with your order number:
1. Proper identification that matches the billing information with proof of address (a driver's license or government issued ID)
2. Copy of credit card statement that reflects your purchase
Once a member of the team has assisted you, we will get a response within 48 hours. After which your order will automatically proceed to processing (if approved), or cancelled (if not approved).