FAQ - Frequently Asked Order Questions
- Can I purchase items not listed on your site?
- What is your shipping policy?
- Do you ship internationally?
- Where is BFO Buyfittingsonline.com located?
- Can I change my order once it's been placed?
- What is the standard shipping time & method?
- What if my order is oversized and needs to ship LTL freight?
- Can I place an order outside of your office hours?
- What if I am Tax Exempt?
- Why is there a $40 order minimum on website orders?
- Do I need an account to order from you?
- When will my order be billed to my credit card?
- What Do I Do If I Receive Damaged Goods?
- My Order Has Been Flagged for A Fraud Check - What Does this Mean?
- Order Status Definitions
Can I purchase items not listed on your site?
Yes. If you need an item that isn't on our website, please contact us. We will most likely be able to find the item you're looking for.
Please note that we are only able to obtain items made by manufacturers that we currently carry. In some cases, the item has been discontinued and can be directly replaced by an item available on our site. Live chat with us or email us at firstname.lastname@example.org for pricing and availability information. We will provide a prompt response to your inquiry.
What is your shipping policy?
Our shipping policy states:
A flat rate shipping fee is charged and reflected at checkout on orders totaling less than $99 before tax and shipped to one address within the continental United States. No shipping and handling is charged to customers for standard ground delivery on orders of $99 or more before tax. USPS and UPS are our primary parcel carriers and we use a variety of carriers for LTL shipments. Title and risk of loss pass to customer upon tender of shipment to carrier.
Shipping Policy Exceptions
Not all products qualify for the above Shipping Policy especially LTL freight orders. Fuel surcharges may be applied. BFO does not ship to PO Box addresses.
Expedited Shipping Rules
To expedite shipping, BFO must receive your order before 2pm (EST) Monday–Friday. Customer is responsible for additional fees to expedite orders when shipping. All expedited orders must weigh less than 150 lbs, and not contain any hazardous materials. Expedited orders only ship on business days; any orders placed on Saturdays/
Do you ship internationally?
Yes, we ship outside of the United States. We accept Paypal & credit card for all orders outside of the US. We reserve the right to request wire transfers for orders outside of the United States over $500.
Where is BFO BuyFittingsOnline.com Located?
BFO Buyfittingsonline.com's main office and hub is located in Depew, New York. We have more than 10 warehouses located throughout the United States for fastest shipping times. BFO BuyFittingsOnline is under it's parent company QMC Technologies, Inc.
Can I change my order once it's been placed?
Yes. Contact us as soon as possible after placing the order if you would like to make a change. We will then check to see if the order has already left our facility. If the order has already shipped out, you will have to wait until it is received, then return the merchandise that you wanted changed or place a new order for extra items. If the order has not yet shipped, we will be able to make any necessary changes.
What is the standard shipping method & time for my order?
We ship UPS ground and USPS standard day delivery on most orders. Ordered placed generally are delivered within 3-5 days after they are processed.
What if my order needs to ship LTL freight?
LTL rate quotes are now provided at checkout. You may request we use your freight collect account at checkout by leaving your account number and the LTL company in the order notes. We will never charge your card for any unauthorized additional charges that may apply to your order
Can I place an order outside of your office hours?
Yes. Orders can be placed online 24 hours a day. Our customer service team is available by phone: Monday-Friday 8am–4:30pm EST
What if I am Tax Exempt?
If you have a valid government issued Tax Exempt form or Resale Certificate, we can add your tax-exempt form to your account to ensure you are not charged Sales Tax.
If you have already placed your order please contact our team and we will remove the tax once we have acquired your tax exempt form. If you would like to add your Tax Exempt form to your account before ordering, you can submit your form to us directly by emailing email@example.com
Please note: you will only be exempt for orders shipping within the state of your exemption and the shipping or billing address must exactly match that on your exemption form. If the tax-exempt form is received more than 30 days past the order date, we may not be able to credit the sales tax paid on an order, and you will need to request a refund from your State Department of Taxation and Finance.
Why is there a $40 order minimum on website orders?
In May of 2018 - our team faced two options. Raise the prices across the board - due to the increased costs of processing the massive amount of very small orders we were receiving or implement an order minimum online.
Instead of raising prices on each item, we instilled a $40 dollar order minimum on all online purchases in an effort to keep many of the other benefit programs we offer running current and also to keep prices stable and competitive.
These benefits include FREE SHIPPING on ground orders over $99, promotional coupon codes, BFO bucks rewards program, as well as offering the lowest cost shipping rates that we can, on all non-ground, LTL freight and expedited orders.
Can I Order from BFO without an account?
You do not need an account to order from us. You can order using guest checkout.
When Will My Order Be Billed to My Credit Card?
A. Items are billed to your credit card when the order is processed. Once the credit card charges are applied and the credit card has not been declined - we will release the order to the warehouse for shipping.
What Do I Do If I Receive Damaged Goods / Missing Goods?
A. We would rather this never happened, but if it does, call our Customer Service Department at 1-800-869-810 or email us at firstname.lastname@example.org. We will correct the situation by sending you a new item or processing a refund and we’ll give you all of the info you need to return the damaged item at our expense. Claims for discrepancies in shipment must be made within 7 days of receipt of merchandise or they will not be accepted.
My order has been flagged for fraud check, what does this mean?
A. Due to high volumes of fraudulent purchases on the internet, we want to make sure we are taking the steps to protect our customers as well as our company.
We use a company called Braintree, which reviews all orders that come through our system. If your order is flagged, it means some of the information on your order is suspicious, or that your profile matches that of a similar fraud order we've previously seen. In most cases, the system might flag your order if you are using a credit card that has a different billing address than your shipping address, or if the name on either is different than the billing details of your credit card. Our team hopes you can understand why we practice caution and double check that these order details are correct!
Our e-mail system and our fraud partner's system is encrypted, which means your information is safe when you send it to us.
To proceed with your order we do have to verify your information.
Please send us an email to email@example.com that includes one or both of these documents along with your order number:
1. Proper identification that matches the billing information with proof of address (a driver's license or government issued ID)
2. Copy of credit card statement that reflects your purchase
Once a member of the team has assisted you, we will get a response within 48 hours. After which your order will automatically proceed to processing (if approved), or cancelled (if not approved).
What does each online order status mean?
A. Below are the order statuses that are visibile to customers and their definitions:
- ORDER RECEIVED - Your order has been sucessfully received and is in our system. You do not need to do anything further.
- IN PROCESS - A processor is working on routing your order to the correct warehouse(s) for fulfillment.
- BEING FULFILLED - The order has been routed to the warehouse(s) and is in the que to be packaged and shipped.
- SHIPPED - The order has been shipped and tracking will be assigned to the order shortly.
- ON HOLD - CUSTOMER RESPONSE REQUIRED - There is an issue with the order (product availability, missing payment information, customer approval needed on substituoiton). Our team member has sent an email regarding the order issue and our team is awaiting your response on how to proceed.
- AWAITING FULFILLMENT/BACK ORDERED- This order is on back order which has been approved by the customer and waiting for material to arrive.
- CANCELLED - The order has been cancelled.
- DECLINED - There was an issue with the payment method provided and our payment gateway has declined the order
(various reasons may include: insufficient funds, inaccurate billing details, customer's bank is unwilling to accept the transcation - usually due to customers card security settings). If the issue persists with declined orders - we recommend contacting the financial instituion attached to the card details you have provided.