Please follow the guidelines below to ensure that all returns are processed as quickly and efficiently as possible:
- Fill out our easy returns form here
- Or call 1-800-569-0810 to request a Return Authorization number.
- You must have a Return Authorization to return items.
- Returned products must be in original packaging, unused, undamaged and in saleable condition.
- Products must be returned within 60 days of delivery for a full refund. (25% Restock Fee may apply - LTL freight orders conditions and terms are below)
- All returns must have RMA documentation. (Returns will not be accepted unless accompanied by RMA).
- Orders/material returned without Return Authorization are subject to a 30% penalty restocking fee.
- Piping/Tubing/Cut-to-Length Products/Custom Fabrication
- Piping/tubing/cut-to-length products & custom fabricated are considered final sale, non-cancellable and non-returnable from time of order.
- Delivery Issues & Claims
- Claims for discrepancies in shipment must be made within 7 days of receipt/delivery of merchandise to the original shipment address or they will not be accepted.
- C.O.D. returns will not be accepted.
- Altered, engraved or etched items will not be accepted.
- We work to ensure we fulfill each order diligently & correctly - but if the return is a result of BFO error (you received an incorrect or defective item, etc.)
- BFO will pay the return shipping costs and provide shipping label
- If the return is a result of wrong item selection by customer:
- Customer is responsible for return shipping costs
- Restocking fee up to 25% (see above)
- In the event that you need to return a product, we will process your refund within 5 business days of receiving your package.
- Once we receive your package - our team will verify that we have received the correct items.
- Upon verification your refund will be process ad issued back to your original payment method.
- Customer may choose to apply refund amount as a store credit for future purchases.
LTL Freight Orders and Deliveries
Any LTL freight orders rejected at delivery will be subject to a 35% restocking fee plus a delivery cancellation fee of $150.
If you need to return a LTL order that has been delivered or has yet to be delivered - contact us or fill out our easy returns form.
How to Return Items in Your Account
- Auto Returns From “My Account”
- Login to your account, visit your
- Recent Orders
- Click “Return Items” next to the order.
- Certain items such as items being custom fabricated and Winters Gauges are subject to a 25% cancellation fee if you cancel a backorder after you have confirmed and accepted the lead time.
- LTL freight orders that have not been delivered will be subject to a 35% restocking fee plus $150 delivery cancellation fee.
- Once our team confirms the lead time and the customer accepts the lead time on these items - the warehouse will begin to process the orders for shipment.
- If our team contacts you regarding a back-order for these items - please make sure you can accept the lead time.
Quality Guarantee & Product Warranty
You are entitled to quality products. If you find that the quality of your product is unacceptable Contact Us - we will replace or refund your order.
Our products are warranted to be free of defects in material or workmanship upon delivery. We will replace without charge products proved to have manufacturing defects. No warranty is included against expense for removal, re-installation or other consequential damages arising from any defect. This warranty is the sole warranty of QMC Technologies, Inc and its subsidiaries. Any other warranties expressed, implied in law or implied in fact, including any warrants of merchantability and fitness for use are hereby specifically excluded.
Country of Origin: The vast majority of our fittings are from import. If a line is domestic - it will be listed in the product details. If you require products from a specific country of origin or domestic - contact us for a custom quote.
Brands: If a product is a specific brand - we list the manufacturer and the brand name on the product details. If you require a specific brand to fill your order - please contact us so we can verify stock and provide pricing. If there is no brand listed - it is from import and an overseas manufacturer.