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Returns

Returns Policy

Please follow the guidelines below to ensure that all returns are processed as quickly and efficiently as possible:

If the return is a result of BFO error or quality issue (you received an incorrect or defective item, etc.)

*Claims for discrepancies in shipment must be made within 7 days of receipt/delivery of merchandise to the original shipment address or they will not be accepted.*

  • BFO will pay the return shipping costs (we will provide a return label)
  • No restocking fee will be applied

If the return is a result of the following reasons - the returns terms below will apply:

Wrong item selection by customer or no longer need:

  • All returns are subject to a 25% restocking fee
  • Return shipping is at customer's expense
  • Returned products must be in original packaging, unused, undamaged and in saleable condition.
  • Products must be returned within 60 days of delivery for a full refund.
  • All returns must have RMA documentation.
  • Orders/material returned without Return Authorization are subject to an additional 5% penalty restocking fee (30% total).

    International Orders - Piping/Tubing - Cut-to-Length Products - Custom Fabrication

    • Piping/tubing/cut-to-length products & custom fabricated are considered final sale, non-cancellable and non-returnable from time of order. 
    • All international and custom order sales are final and cannot be returned. This includes Canada and Mexico.

    Delivery Issues & Claims

    • Claims for discrepancies in shipment must be made within 7 days of receipt/delivery of merchandise to the original shipment address or they will not be accepted.
    • C.O.D. returns will not be accepted.
    • Altered, engraved or etched items will not be accepted.

    Returns and Inspection

    • In the event that you need to return a product, we will process your refund within 5 business days of receiving your package.
    • Once we receive your package - our team will verify that we have received the correct items.
    • Upon verification your refund will be process ad issued back to your original payment method.
    • Customer may choose to apply refund amount as a store credit for future purchases.

    LTL Freight Orders and Deliveries

    Any LTL freight orders rejected at delivery will be subject to a 35% restocking fee plus a delivery cancellation fee of $150. 
    If you need to return a LTL order that has been delivered or has yet to be delivered - take delivery of the order and then contact us or fill out our easy returns form.

    How to Return Items in Your Account

    1. Auto Returns From “My Account”
    2. Login to your account, visit your
    3. Recent Orders
    4. Click “Return Items” next to the order. 

    Cancellations

    • Certain items such as Winters Gauges are subject to a 25% cancellation fee if you cancel a backorder after you have confirmed and accepted the lead time.
    • LTL freight orders that have not been delivered will be subject to a 35% restocking fee plus $150 delivery cancellation fee.
    • Once our team confirms the lead time and the customer accepts the lead time on these items - the warehouse will begin to process the orders for shipment.
    • If our team contacts you regarding a back-order for these items - please make sure you can accept the lead time.

    Quality promiseQuality Guarantee & Product Warranty

    You are entitled to quality products. If you find that the quality of your product is unacceptable upon delivery or installation -  Contact Us.

    All product lines we carry are high quality and go through an approval process to ensure new items meet our quality standard.

    If you receive a product that does not perform as advertised - we will happily and quickly provide an exchange or refund upon verification of defective material.

    All material is subject to Q.A. inspection upon arrival at our warehouse provided it is returned - within 30 days of shipment in its original packaging. 

    View All Terms & Conditions

    Country of Origin: The vast majority of our fittings are from import. If a line is domestic - it will be listed in the product details and on the description. If you require products from a specific country of origin or domestic - contact us for a custom quote.

    Brands: If a product is a specific brand - we list the manufacturer and the brand name on the product details. If you require a specific brand to fill your order - please contact us so we can verify stock and provide pricing. If there is no brand listed - it is from import and an overseas manufacturer.